Frequently asked questions

Frequently asked questions

FAQ

Find your answers about our products and applications in this list with Frequently Asked Questions. If you can not find the answer to your question please contact our team who will be happy to assist.

General Questions

Where and how can I order products?

Products can be ordered by e-mail or fax. For further information please contact our Customer Service Department.

Can I source ROCKWOOL Technical Insulation products locally?

In some countries it may be possible to put you in touch with a local distributor for our products. In the first instance contact our Quotation Management Department. They will be able to advise you further.

Where can I find your product price lists?

Prices are not available on this website. Please contact our Quotation Management Department. They will be more than happy to provide you with an individual quotation for your product requirements.

Do you work with minimum order quantities?

Yes, the minimum order quantity is one container. However, in some cases smaller quantities can be ordered. Please contact our Quotation Management Department for more information.

What are your delivery lead-times?

ROCKWOOL does not hold stock and therefore lead times can vary depending on the type of product ordered, the size of the order and where you are located. Our Quotation Management Department can indicate an estimated delivery date when you place your order.

Is it possible to order dimensions other than those listed in the product catalogue?

Yes, this can be arranged upon request. However, due to manufacturing constraints it may not be possible to produce all dimensions required. Please contact our Quotation Management Department to check availability.

Where can I find test certificates for ROCKWOOL Technical Insulation products?

You can find our test certificates on our website. Please contact our Customer Service Department if the certificate you are looking for is not available.

Are ROCKWOOL Technical Insulation products certified for use in Marine & Offshore?

ROCKWOOL does have a range of products that are tested and certified for use within the Marine industry, and are produced in factories certified for the production of Marine standard products. The product labels will show the mandatory wheel mark.

Where can I find product information & technical specifications?

This website contains information about all ROCKWOOL Technical Insulation products. Please contact our Customer Service Department if you cannot find the information you require.

Where can I find the test reports that support the certificates?

t is our policy not to publish test reports externally simply due to the sheer size and volume of the documentation that would need to be processed.

ROCKWOOL is ISO 9001 certified for the development, manufacture, marketing and sales of thermal, acoustic and fire protection insulation systems for industrial and technical installations. This means that the systems, standards and processes are in place to ensure that our products are manufactured in accordance with the appropriate norms, standards and specifications.

If required we are happy to provide a Certificate of Compliance for the product(s) that we have supplied to you. Please contact our Customer Service Department for further information.

Where can I get advice about my insulation needs?

Please contact our Customer Service Department. They will be happy to supply detailed advice.

Are ROCKWOOL Technical Insulation products safe to work with?

Yes, stone wool is a safe material to work with. We can provide a Safe Use Instruction Sheet on request. Please contact our Customer Service Department.

Contact one of our Technical Sales Consultants
Contact Contact one of our Technical Sales Consultants
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Contact one of our Technical Sales Consultants

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